A culture with zero regard for the customer experience, set not by the hourly associates, but by Management. I attempted to purchase a lawn mower tonight and needed help obtaining a price for a previously returned item merchandised on their floor with "returned" and "was $269" marked on the tag. Operations Manager "Al" was behind the customer service desk the first time I inquired. He never looked up to acknowledge me or engage the associate trying to get me an answer before heading off to his office. I wheeled the mower up to the checkout lane to try to get a price and potentially finalize the purchase. Al was called over only to spend 5 minutes aimlessly scrolling through his handheld telling me why this previously owned mower should not be marked down at all. He then asked if I'd noticed that the air filter cover was missing and told me that I shouldn't operate the mower without it. I honestly hadn't looked. I apparently incorrectly assumed that all of the items merchandised on Lowe's floor would be sold complete with the components necessary for the item to function unless otherwise marked. I went to Lowe's, rather than a yard sale, for this reason. Al was nice enough to let me know that I would need to buy one but Lowe's doesn't sell them. I left nearly all of of my $400 purchase at the register and walked out with $25 in essentials. I won't be back. I interacted with a few really nice hourly associates there. It's a shame that they have Al as a leader.
The store is a mess today ? Maybe the product on the shelves is being updated? While shopping today,I heard several customers ask for assistance. SEEMS that NO-ONE was available to service the customers?
The worst customer service I have ever experienced. Ordered a piece of furniture online, no one had any idea when it would be shipped and no one cared. Day after day it was the same story. They took my number claimed they would find out and I never heard from them. It has been a few weeks of this.
Currently in the store looking for a light fixture for a single car garage. The lights department guy Sam was very unmotivated and was not willing to help at all [even taking me to the wrong department saying they do not have the products]. He seemed was too busy on the computer doing something more important. I'd drive 10 miles to avoid this particular location.
Really good experience. 405 clerks / roaming people asking to help us if needed. Found just what we needed and when we dealt with our cashier she helped us walkthrough obtaining the veterans discount. Good overall experience. Jeanette was our cashier, very professional and informative, and helped us through the whole thing including how to get a veteran's discount via their store card.
Checked out the snowblower, and I do like the larger Ariens model. Have to do a price comparison before considering a purchase.I
The best part of the trip today? The restroom
Lowe S Home Improvement is a US Hardware Store based in Westborough, Massachusetts. Lowe S Home Improvement is located at 260 Turnpike Rd #266, Westborough, MA 01581, USA.
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